• Original receipt (printed or e-mailed) or gift receipt
• Unused/unworn merchandise in original packaging with tags attached
• All paperwork, parts & accessories originally included
• Online orders - Photo ID matching the billing address (when returning in-store)

An original receipt is required for returns or exchanges for in-store and online purchases. Return or exchange policy windows are from the date of your purchase and are as follows:

• Within 30 days: receive a refund to the original method of payment used for the purchase
• Between 31 to 60 days: receive a MERCHANDISE CREDIT card
• If the amount of the return is less than $5.00 and the return is being made in-store, cash will be refunded
• Over 60 days not eligible for a refund or exchange

Purchases made from www.ProHockeyLife.com will be accepted at Pro Hockey Life retail stores and follow the same RETURN POLICY, minus shipping and handling fees.

To make a return or exchange of an online purchase at a Pro Hockey Life retail store, you must provide Photo ID which matches the billing address on your order, the unused/unworn item in original packaging and with all paperwork, parts, and accessories, and the eReceipt (printed/mobile copy).

Purchases made with a digital wallet (PayPal, Apple Pay, Google Pay, etc.) will receive applicable refunds to the Debit or Credit Card attached to the Digital Wallet account used for the purchase.

Our Online Return Policy does not apply to all items.

Exceptions to our Online Return Policy are as follows:

Base Layers and Bra Tops:
For hygienic reasons, all base layers and bra tops must have the original tags and hygienic liners intact to be eligible for a return.

Mouth Guards and Jock Straps:
For hygienic reasons, all sales are final for mouth guards and jock straps.

Nutritional and Food Products

Customized/Personalized Products and Autographed Collectibles:
All sales are final for customized products and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact our Online Customer Service Department at 1-844-651-2308.

Software and Electronic Media Products:
All software and electronic media products must be returned unopened to be eligible for a return.

Returns using a gift receipt will be applied to a MERCHANDISE CREDIT card within 60 days. The gift receipt will help us determine the price your gift giver paid. A gift receipt is documentation of the purchase only and is not considered an original receipt. You will be required to provide your name, telephone number, and postal code for the transaction.

If Canadian Tire Money was used for the purchase, the refund will be credited back to the original customer’s Triangle Rewards account. Refunds will not be issued in the form of a Merchandise Card.

Store personnel can assist in retrieving your receipt for in-store or online purchases. If your receipt is retrieved, a refund may be processed if it falls within the parameters of this RETURN POLICY. In the event we are unable to retrieve your receipt we will be unable to process the return.

When a regular priced item purchased during a “Buy One, Get One” event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund. When items are purchased as part of a promotional offering, a free item can only be refunded with the return of all items. Individual items can be exchanged. A refund may be processed if it falls within the parameters of this RETURN POLICY.

Should your purchase develop a manufacturer's defect under regular use, you may be eligible for a refund or exchange. Please return to a retail store for assistance. If your product is eligible for a warranty claim, a refund may be processed if it falls within the parameters of this RETURN POLICY. You will be required to provide your name, telephone number, and postal code for the transaction.

*Please note that all composite hockey sticks come with a one time warranty replacement within 30 days of purchase.*

Gift Cards cannot be redeemed for cash. Pro Hockey Life is not responsible for lost or stolen Gift Cards.

All custom orders are a final sale, unless there is a manufacture defect and meets the manufacturer warranty period. An original receipt is required to process the applicable replacement. You will be required to provide your name, telephone number and postal code for the transaction.

We want you to be fully satisfied with every item that you purchase from ProHockeyLife.com. You may return the item within 60 days of the order date to the Pro Hockey Life warehouse or to a Pro Hockey Life retail store for a refund of the purchase price, minus the shipping, handling, and other additional charges. 

The following items are required when returning items to Pro Hockey Life Retail Store for a full refund.

• Photo ID matching ship to/ bill to address
• The unused/unworn item in original packaging and with all paperwork, parts & accessories
• the order packing slip
• e receipt ( printed copy/mobile copy)

The item must be returned unused/unworn, in original product packaging, and with all paperwork, parts and accessories to ensure credit.

Items that are Available Online Only can be returned to Pro Hockey Life retail store locations.

PayPal returns at our Pro Hockey Life Retails stores will credit the debit or credit card attached to your PayPal account

Please refer to our Return Instructions when returning your item. For returns to our warehouse, the postmark date of the return package will be considered the return date. If you need to return an item after 60 days, please contact our Online Customer Service Department at 1-844-651-2308.

ProHockeyLife.com is not responsible for shipping, handling, gift wrap, and other additional charges for returned items.

Our Online Return Policy does not apply to all items. For a list of exceptions to our Online Return Policy and how to return these particular items, please read our Return Exceptions.

Our Online Return Policy applies only to purchases made on ProHockeyLife.com. If you have made a purchase at one of our retail stores and wish to return an item, please see our Retail Store Return Policy.

Pro Hockey Life reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.