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Where can I purchase Pro Hockey Life Gift Cards online?

  • You can buy Pro Hockey Life egift cards online via our partners at CashStar.  Plastic cards are not sold online. Please go in-store.

How can I redeem my plastic and eGift Pro Hockey Life Gift Cards?

  • Gift Cards purchased in-store and online can be redeemed both in-store at Pro Hockey Life locations and online at prohockeylife.com.
  • When you are ready to make a purchase at a retail store, present your plastic Gift Card or display your eGift Card on your Smart Phone to the cashier.
  • When making an online purchase, Gift Cards can be redeemed during the payment stage of the checkout. The Gift Card number and PIN (located on the back of the card) can be used to redeem the amount on the card as payment.
  • Only 1 Gift Card/eGift Card can be redeemed online in one transaction.

What if my Gift Card or eGift Card does not have enough money on it for my purchase?

  • You can use the Gift Card or eGift Card as a partial payment for your order in store or online. The remaining purchase balance will need to be paid for using an additional method of payment.

What if my Gift Card or eGift Card has money left on it after my purchase?

  • If the amount on your Gift Card or eGift Card is MORE than the total order amount, the balance will be stored on your Gift Card or eGift card for future use.

Can my Gift Card or eGift Card expire?

  • Pro Hockey Life Gift Cards and eGift Cards do not have an expiry date.

When I try to redeem by gift card online, it says invalid gift card number.

  • Gift cards must have 19or 20 digits and a PIN. Please contact our Customer Service team at 1-844-651-2309. They can check the card for you and help you with the online redemption.

Is there anything else I should know about Gift Cards?

  • Gift Cards and eGift Cards are non-transferable, non-refundable, and are not redeemable for cash except as required by law.
  • We cannot replace lost or stolen Gift Cards or eGift Cards.
  • We do not charge sales tax on the purchase of Gift Cards or eGift Cards; however, items paid for with either type of Gift Card will be charged applicable sales tax.
  • When using a plastic Gift Card for an online purchase, please keep the Gift Card until the order has shipped. If the order cannot be fulfilled, it will be cancelled, and the Gift Card used in original transaction will be credited back.
  • If you have any additional questions regarding your recently purchased eGift card from Pro Hockey Life please click HERE.
  • For questions regarding gift cards purchased in our retail store, please contact our Customer Service team at 1-844-651-2309.

Gift Card Scams

  • If you are being asked to buy a Gift Card to pay someone, STOP! It’s a scam. Gift Cards are for gifts, not payments. Anyone who demands payment by Gift Card is always a scammer. This includes a stranger or someone pretending to be a loved one who calls and says they are in trouble, who then ask you to provide Gift Card numbers to help them.  Hang up and contact your loved one directly. If you’re still feeling pressured into buying Gift Cards: STOP. HANG UP THE PHONE. Take a moment to calm down, and if you still have concerns look up the correct information for the company or agency before calling. Don’t always trust your caller ID. Scammers can manipulate a caller ID to look like a number of a friend, a legitimate company or government agency. No legitimate company or agency will ever ask you to make a payment by Gift Card.

Key Points:

  • The Canadian Government will never ask you to buy Gift Cards to pay taxes or make a payment. This includes the CRA.
  • The police will never ask you to buy Gift Cards to pay a fine or help someone get out of jail. This includes a local police department or the RCMP.
  • Banks will never ask you to buy Gift Cards to store your money.
  • Tech support from a company will never ask you to buy a Gift Card to pay to fix your computer.
  • A legitimate business or professional will never demand Gift Cards for an emergency payment or to claim a prize.

Already purchased Gift Cards as part of a scam?

  • STOP and don’t go any further
  • Do not text or send photos of the Gift Card numbers or the PINs that go with them
  • Do not read off the numbers to anyone
  • Contact your bank as soon as possible, using the number on the back of your debit or credit card.

Fraudulent Gift Cards

  • Don’t purchase a Pro Hockey Life gift card if it appears that the packaging or printing has been damaged, altered, or manipulated in any way. Select another gift card or ask someone who works at that store for help.